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Frequently Asked Questions
If you are hesitating, do not worry - we are here to explain
everything you might want to know. Let us help!
Our digital sample management solution that cut downs your sample management time and liability. TracksRacks creates a central database for your samples allowing you to have secured employee accounts that creates accountability, a virtual showroom, late sample reminders and performance reports. Our easy-to-use and affordable platform, allows you to check-in and return samples at time and place.
Even though most of our clients are fashion firms from stylist, retailers, e-commerce brands, manufactures and PR firms, anyone who creates a sample can use TracksRacks to track their samples. If you aren't one of our typical client we work with you to make sure our platform can meet your needs.
We know the needs of sample management can fluctuate so we make it easy for our clients to pause their plan and re-activate with all their data in the system. However the account holder cancel your monthly plan at any time in your Account Settings.
You can download the TracksRacks app in the Apple or Google Play store.
We value our clients and go above and beyond to meet the needs of our customers. We work with you during the on-boarding process to make sure you understand how to use and customize our platform. We also provide technical support via email, video tutorials and video support.